20 1432 25 2011 11836







.. 2013
ܫ ػ ӡ ǡ
5 15
ɡ 15 (4 )
35%
ɻ () 35 350 (93.3 ) 35 . ɻ ӡ 30
ɡ 10 ɡ ӡ
ѻ 45%
ѻ ɡ ɡ 45 . ѻ ɻ
ȿ
ʡ 2008 . . ǿ
!
ɡ ( ) (Proactive) ɡ () (Reactive)!. ɡ
.

.. 2013
5 15
35%
ѻ 45%
ȿ
!